Return Policy

We are thrilled to have the opportunity to help you find inspiration in decorating your home with our perfectly imperfect decor pieces.  Bello Lane offers a 100% satisfaction guarantee, we package our items with care so they will arrive at your home in excellent condition. If there are any problems we will make it right.

You may cancel an order any time prior to shipment.

  • You have 7 calendar days to return an item from the date you received it.

  • Repackage the item in the original box that it was received in.

  • Print, complete, and enclose our Return Authorization Form, we cannot process the return without the hard copy.

  • The risk of loss or damages of return package pass to you upon delivery.

  • When we receive shipment within a 14 day period of the purchase date, we will contact you and refund the price of the item - we can not refund shipping costs.

  • Allow 10-14 days for the refund to be processed.

 

Non-Returnable Items

Many of our pieces are one-of-a-kind or antique reproductions and are non-returnable. All furniture, custom made to order items, and lighting are not eligible for returns. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Items that ship via freight carrier (furniture) are not returnable and must be inspected and accepted or refused upon delivery.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please submit a Damaged Claim Form.

 

Email us if you have any questions on how to return your item, hello@bellolane.com